Pricing

Pricing FAQs

• What constitutes an action?

  An action is an atomic operation, e.g. a read of an object's data and location, an update to an object's position, a subscription notification, the creation or update of an area or the deletion of an instruction. Actions can be triggered by a client sending a message, the server sending a message to the client or a rule execution leading to a change in an object's data.

• What constitutes a concurrent connection?

  Hivekit's API provides both request and response communication via HTTP and persistent connections via TCP or Websocket.  The number of concurrent connections determines the maximum number of clients (phones, server processes, IoT devices, etc.) that can have a persistent connection open at the same time.

• What is a rule execution?

  Hivekit supports custom business rules that are triggered by events such as data changes, intervals, or API invocations. The number of rule executions determines the total amount of rules that will be evaluated on a given day. We provide the tools necessary to execute rules efficiently (debouncing, only every x updates etc.).

• How can I pay?

  We accept all common Credit or Debit Cards. We use Stripe to collect monthly payments and handle invoicing.

• Are there any feature limitations for the free sandbox tier?

  The sandbox tier has the same features as all other plans. It's only limited in terms of actions, connections and rule executions.

• Do I have to enter my credit card details upon signup?

  No - we only require payment details once you select a paid plan.

• Can I pay quarterly/annually/have some other arrangement?

  We're happy to discuss bespoke offers. Please get in touch.

• What's your cancellation policy?

  All our self-signup plans (startup, small company, and growth) are charged monthly and can be canceled at any time. When you cancel, your plan will be available for the remainder of the 30 day payment period and then run out.

• What happens if I want to upgrade or downgrade my plan?

  When you change your plan we calculate prorations based on the billing cycle. Say you're 20 days into a 30 day billing cycle and you decide to upgrade from startup ($49) to small company ($99). We would then only charge you $16.66 upon upgrading for the ten remaining days (99$ * (10/30) - 49$ * (10/30)). If you downgrade to a cheaper plan, we'll substract already made payments from the upcoming invoices. If you downgrade from a paid plan to a free one, we'll refund the payments prorated on the billing cycle - so if you switch to Startup and decide two days later that it's not for you, we'll return $45.73 of the $49.00 you've paid (49 * (28 days/30 days billing cycle))

• What happens if I exceed my plan's limits?

  We will automatically email you if you are within 90% of your quotas. If you exceed your plan's limits, we will NOT block additional requests or limit you in any other way within the current billing cycle but will prompt you to upgrade in the next one.

• What are your support levels?

  We offer three support levels:

  • Community lets you join our public discord service, where community members and our developer team discuss Hivekit and help each other out.
  • Premium allows you to email us. We will respond within 24 hours (usually much less than that)
  • Enterprise allows you to join a private chat with our dev team, where we'll provide real-time support and advice for both development and operations.

• How much are the enterprise and on-premise offerings?

  It really depends on your use case. Just get in touch, and we'd be happy to give you a custom offer.

01 · GET IN TOUCH

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